Troubleshooting: Theme basic debugging process
In the case the theme is not working properly on your installation, please follow this basic debugging procedure:
- Try to remember what changes you made on WordPress before noticing the malfunctions. Maybe your WordPress or a plugin had an update which had troubles, etc.
- Open your website for editing in a private/incognito mode. Check if it's any difference. This way you ensure the browser cache doesn't make problems.
- Try to deactivate all the other plugins for a minute and see if Live Composer works as expected? This way you can see if any other plugins cause the issue. If the theme works properly when the third-party plugins are disabled, enable them one by one third-party plugins until you find the one causing the troubles.
If the theme doesn't work properly when being activated just the theme plugins, please, send your website address and temporary access to your WordPress admin panel. You can create a temporary Admin account for us in
WP-Admin > Users > Add New. You will be able to delete the temporary account created once the issue is fixed by the support team.
Can a third-party plugin break the Live Composer functionality?
The Live Composer page builder is coded in JS language. This language is very strict about errors. If any plugin generates a JS error, all the code in our plugin stop working properly. When opening a ticket regarding problems with the plugin functionality, please mention the answer to the above three debugging checks.